Firearm Licensing Digital Transformation
Safari Outdoor
Digitized South Africa's firearm licensing and registration process, creating an object-based queuing system that became the standard for firearm applications nationwide.
The Challenge
Safari & Outdoor was processing firearm licensing and registration entirely on paper. Applications took 8 weeks to complete, could get lost between offices, and required massive manual effort. The inefficient process created high costs and frustrated customers.
Project Journey
Research & Requirements
6 weeks- User group interviews with employees
- Process mapping from application to submission
- Identified paper-based inefficiencies
- Collaborated with business architect
- Identified automation opportunities
- Documented areas where applications were lost
Design & Architecture
10 weeks- Created object-based application flow
- Designed seamless ticketing workflow
- Built around application object concept
- Wireframed simplistic modern approach
- Decluttered information requirements
- Designed handover points in system
Visual Design & Handoff
8 weeks- Created final design with simplicity focus
- Designed color-coded progress indicators
- Visual cues for errors and alerts
- Prepared specifications for development
- Integration planning for SA licensing system
- Development support and refinement
The Solution
Conducted in-depth user research with business architect involvement to understand the full process. Designed an object-based queuing system where each application became a digital object moving seamlessly through the workflow. Created a simplistic, modern interface with decluttered information requirements that used colors and visual cues to indicate progress, errors, and alerts.
Impact & Results
Dramatically reduced processing time from 8 weeks through digital transformation and automation. Application objects efficiently moved from customer to employee to manager for approval. The system was developed, integrated, and became the standard for firearm registration and licensing processes in South Africa.