Enterprise Internal Systems Redesign
Vodacom
Redesigned user-centric interfaces for Vodacom's internal systems, streamlining workflows and automating processes to save employees hours on daily tasks.
The Challenge
Vodacom's internal systems were built on outdated technology with poor usability. Employees faced frustrating day-to-day tasks that took hours to complete, dealing with massive amounts of data in inefficient interfaces. The old system created significant pressure and frustration for stakeholders who needed to process information quickly.
Project Journey
User Research & Discovery
2 weeks- User group interviews with employees
- Stakeholder workshops to understand pain points
- Analysis of current system limitations
- Documentation of manual processes
- Identification of automation opportunities
Design & Iteration
8 weeks- Created functional flows for data connections
- Designed basic functional structure
- Explored wireframe ideas and layouts
- Incorporated Excel-like data table functionalities
- Developed data visualization approaches
- Stakeholder reviews and approvals
High-Fidelity & Handoff
6 weeks- Iterated data visualizations based on feedback
- Created final high-fidelity designs
- Prepared visual specifications
- Conducted user testing sessions
- Development handoff and support
The Solution
Conducted comprehensive user research through stakeholder interviews to understand pain points. Created functional flows and wireframes based on user feedback, implementing Excel-like data table interactions that allowed bulk operations. Designed intuitive data visualizations that balanced familiarity with modern approaches, automating calculations that previously required manual work.
Impact & Results
Dramatically reduced hours spent on daily tasks through automation and improved workflows. Stakeholders voted to approve the design, and the solution passed user tests. The system was successfully developed and deployed across Vodacom's internal operations, transforming how employees manage and manipulate data.