Enterprise SystemsVodacom2019Lead UX/UI Designer
Enterprise Internal Systems Redesign
A data-heavy internal platform rebuilt around the bulk actions employees already knew how to perform.
Vodacom — 4 monthsThe brief
Vodacom's internal systems were built on outdated technology with poor usability. Employees faced frustrating day-to-day tasks that took hours to complete, dealing with massive amounts of data in inefficient interfaces. The old system created significant pressure and frustration for stakeholders who needed to process information quickly.
The approach
Conducted comprehensive user research through stakeholder interviews to understand pain points. Created functional flows and wireframes based on user feedback, implementing Excel-like data table interactions that allowed bulk operations. Designed intuitive data visualizations that balanced familiarity with modern approaches, automating calculations that previously required manual work.
The analysis moment
“The fastest route to a modern internal tool was to make it behave like the spreadsheet people already trusted.”
Why
Interviews showed employees exporting to Excel to do the work the system was supposed to do. Fighting that habit would have cost adoption; borrowing its interaction model bought it.
Impact
Excel-style tables with bulk operations and automated calculations — stakeholders voted the design through, and hours of daily manual work disappeared.
The interface
Screen by screen
The journey
Stage by stage
User Research & Discovery
2 weeks
- User group interviews with employees
- Stakeholder workshops to understand pain points
- Analysis of current system limitations
- Documentation of manual processes
- Identification of automation opportunities
Design & Iteration
8 weeks
- Created functional flows for data connections
- Designed basic functional structure
- Explored wireframe ideas and layouts
- Incorporated Excel-like data table functionalities
- Developed data visualization approaches
- Stakeholder reviews and approvals
High-Fidelity & Handoff
6 weeks
- Iterated data visualizations based on feedback
- Created final high-fidelity designs
- Prepared visual specifications
- Conducted user testing sessions
- Development handoff and support
Build-ready outcome
Dramatically reduced hours spent on daily tasks through automation and improved workflows. Stakeholders voted to approve the design, and the solution passed user tests. The system was successfully developed and deployed across Vodacom's internal operations, transforming how employees manage and manipulate data.
What was delivered
- ↳User Research & Functional Requirements
- ↳UI Structure & Wireframes
- ↳Low-Fidelity & High-Fidelity Prototypes
- ↳Visual Specifications & Design System
- ↳Data Visualization Guidelines
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